Immerse yourself in the ideas, theories, and techniques of effective communication in the workplace! Communication in Nursing, 9th Edition adopts a uniquely practical and personal approach to the demands of today’s nursing practice, providing extensive examples, exercises, and techniques that help you to apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice. The 9th edition includes a new chapter which focuses on the foundation of communication and personality assessment. It also includes a new Putting it into Practice feature to help you apply your new communication skills in the work environment. In addition, updates on the topics of mindfulness, resilience, and inter-collaborative communication highlight the importance of implementing these tools in practice.
1. Introduction - p. xi 2. Framework - p. xiv 3. Part I: Packing Your Bags for the Journey of Caring, Assertive, Responsible Communication - p. xiv 4. 1: Responsible, Assertive, Caring Communication in Nursing - p. xiv 5. 2: The Client–Nurse Relationship: A Helping Relationship - p. 16 6. 3: Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication - p. 31 7. 4: Solving Problems Together - p. 40 8. 5: Understanding Each Other: Communication and Culture - p. 51 9. Part II: Honoring Your Fellow Travelers along the Journey - p. 65 10. 6: Demonstrating Warmth - p. 65 11. 7: Showing Respect - p. 76 12. 8: Being Genuine - p. 84 13. 9: Being Empathetic - p. 91 14. 10: Using Self-Disclosure - p. 106 15. 11: Being Specific - p. 114 16. 12: Asking Questions - p. 121 17. 13: Expressing Opinions - p. 130 18. 14: Using Humor - p. 136 19. 15: Embracing the Spiritual Journey of Healthcaring: Meaning Making - p. 146 20. Part III: Developing Road-Worthy Practices Along the Journey - p. 160 21. 16: Requesting Support - p. 160 22. 17: Overcoming Evaluation Anxiety - p. 174 23. 18: Working with Feedback - p. 183 24. 19: Using Relaxation Techniques to Become More Mindful - p. 190 25. 20: Incorporating Imagery in Professional Practice and Self-Care - p. 201 26. 21: Incorporating Positive Self-Talk - p. 210 27. 22: Learning to Work Together in Groups - p. 219 28. 23: Navigating the Expanding World of Digital Communication - p. 228 29. Part IV: Embracing the Transformative Process of the Journey - p. 242 30. 24: Learning Confrontation Skills - p. 242 31. 25: Refusing Unreasonable Requests - p. 253 32. 26: Communicating Assertively and Responsibly with Distressed Clients and Colleagues - p. 260 33. 27: Communicating Assertively and Responsibly with “Difficult” Clients and Colleagues - p. 273 34. 28: Managing Team Conflict Assertively and Responsibly - p. 293 35. 29: Communicating at the End of Life - p. 305 36. 30: Continuing the Commitment to the Journey - p. 312 37. Index - p. 324
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Immerse yourself in the ideas, theories, and techniques of effective communication in the workplace! Communication in Nursing, 9th Edition adopts a uniquely practical and personal approach to the demands of today’s nursing practice, providing extensive examples, exercises, and techniques that help you to apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice. The 9th edition includes a new chapter which focuses on the foundation of communication and personality assessment. It also includes a new Putting it into Practice feature to help you apply your new communication skills in the work environment. In addition, updates on the topics of mindfulness, resilience, and inter-collaborative communication highlight the importance of implementing these tools in practice.
1. Introduction - p. xi 2. Framework - p. xiv 3. Part I: Packing Your Bags for the Journey of Caring, Assertive, Responsible Communication - p. xiv 4. 1: Responsible, Assertive, Caring Communication in Nursing - p. xiv 5. 2: The Client–Nurse Relationship: A Helping Relationship - p. 16 6. 3: Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication - p. 31 7. 4: Solving Problems Together - p. 40 8. 5: Understanding Each Other: Communication and Culture - p. 51 9. Part II: Honoring Your Fellow Travelers along the Journey - p. 65 10. 6: Demonstrating Warmth - p. 65 11. 7: Showing Respect - p. 76 12. 8: Being Genuine - p. 84 13. 9: Being Empathetic - p. 91 14. 10: Using Self-Disclosure - p. 106 15. 11: Being Specific - p. 114 16. 12: Asking Questions - p. 121 17. 13: Expressing Opinions - p. 130 18. 14: Using Humor - p. 136 19. 15: Embracing the Spiritual Journey of Healthcaring: Meaning Making - p. 146 20. Part III: Developing Road-Worthy Practices Along the Journey - p. 160 21. 16: Requesting Support - p. 160 22. 17: Overcoming Evaluation Anxiety - p. 174 23. 18: Working with Feedback - p. 183 24. 19: Using Relaxation Techniques to Become More Mindful - p. 190 25. 20: Incorporating Imagery in Professional Practice and Self-Care - p. 201 26. 21: Incorporating Positive Self-Talk - p. 210 27. 22: Learning to Work Together in Groups - p. 219 28. 23: Navigating the Expanding World of Digital Communication - p. 228 29. Part IV: Embracing the Transformative Process of the Journey - p. 242 30. 24: Learning Confrontation Skills - p. 242 31. 25: Refusing Unreasonable Requests - p. 253 32. 26: Communicating Assertively and Responsibly with Distressed Clients and Colleagues - p. 260 33. 27: Communicating Assertively and Responsibly with “Difficult” Clients and Colleagues - p. 273 34. 28: Managing Team Conflict Assertively and Responsibly - p. 293 35. 29: Communicating at the End of Life - p. 305 36. 30: Continuing the Commitment to the Journey - p. 312 37. Index - p. 324
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